Industry Solutions · MENA
Telecommunications
High-throughput digital channels, subscriber self-service portals, billing integrations, and AI-assisted network and customer operations for MENA telecom operators.
Sector Challenges
Key Operational Challenges
- Fragmented OSS/BSS and legacy subscriber portals
- High support call volumes across multi-channel customer care
- Real-time billing, KYC, and eSIM provisioning bottlenecks
Target Outcomes
Business Objectives We Deliver
- Accelerate digital self-service adoption across web and mobile
- Automate Tier-1/Tier-2 customer care with bilingual Arabic/English AI agents
- Unify operational KPIs across regional subscriber segments
Recommended Capabilities
Recommended Multiverse Services for Telecommunications
Consultation